NoxCove Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account and profile information, such as sign-in identifiers, display name, and linked platform account details.
• Device and app information, such as app version, device model, operating system, language, IP address, and crash diagnostics.
• Connected-device information, such as product model, firmware details, pairing status, feature compatibility, and configuration preferences.
• Usage information, such as feature access, session timing, interaction history, and remote-control activity needed to operate the service.
• Support communications, such as messages you send to customer support and related troubleshooting details.

2. Sensitive Content and Device Control Data

Because NoxCove supports intimate wellness devices and remote interaction features, some app activity may reveal sensitive behavioral information. We treat connected-device control records, waveform selections, remote session metadata, and related usage signals with elevated care and limit internal access to personnel and systems that need the information to provide, secure, or troubleshoot the service.

3. How We Use Information

We use information to:

• Provide and maintain the app, website, connected-device features, and support experience.
• Authenticate users and manage account access.
• Enable Bluetooth pairing, remote sessions, waveform playback, synchronization, and compatible device controls.
• Improve performance, diagnose errors, monitor reliability, and prevent abuse or unauthorized access.
• Respond to support requests, enforce our policies, and comply with legal obligations.

4. Legal Bases

Where applicable, we process information based on one or more of the following grounds: performance of a contract with you, our legitimate interests in operating and securing the service, your consent, and compliance with legal obligations.

5. How We Share Information

We do not sell personal information. We may share information with:

• Service providers that host infrastructure, deliver authentication, support analytics, or provide customer support tooling.
• Platform providers, such as Apple or Google, when required for login, distribution, or platform operations.
• Professional advisors, law enforcement, or regulators where required by law or where necessary to protect rights, safety, or security.
• A successor entity in connection with a merger, acquisition, financing, or asset transfer.

6. International Transfers

NoxCove may process or store information in multiple countries. Where required by law, we take reasonable steps to apply appropriate safeguards to cross-border transfers.

7. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain security, resolve disputes, enforce agreements, and meet legal or operational requirements. Retention periods may vary depending on the type of data and the reason it was collected.

8. Security

We use reasonable administrative, technical, and organizational measures to protect information. No system, however, can guarantee absolute security, and you use the service at your own risk.

9. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your information.

You may also be able to update some account information inside the app or request assistance by contacting us at support@noxcove.app.

10. Children

NoxCove is intended only for adults who are legally permitted to use intimate wellness products and related services in their jurisdiction. The service is not directed to children, and we do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the website, the app, or other appropriate channels. Your continued use of the service after the updated policy becomes effective means the updated policy applies going forward.

12. Contact Us

If you have questions about this Privacy Policy or privacy-related requests, contact us at support@noxcove.app.